Grievance Resolution: Building Respectful and Fair Practices @ Sesame Lane

This course equips staff with the knowledge and skills to manage grievances in a way that fosters respect, fairness, and trust. Grievances—whether raised by families, staff, or other stakeholders—must be addressed promptly, transparently, and in alignment with child safety principles. By completing this course, participants will understand their responsibilities and the steps required to resolve concerns effectively while meeting legislative obligations.